Transaction processing is impacted on PROD environment

Incident Report for Rubean IBERIAN Platform

Resolved

This incident has been resolved.
Posted May 04, 2026 - 14:57 CEST

Identified

The issue has been identified at the host side. The operation's team at the host are currently working on it. Rubean is on standby to assist whenever possible.
Posted May 04, 2026 - 14:20 CEST

Update

We are continuing to investigate this issue.
Posted May 04, 2026 - 13:00 CEST

Investigating

We detected a high amount of the failed transactions on the PROD environment. Our team is working on finding the root cause and resolution for this issue. We will follow-up with an additional information and resolution time when the issue is resolved.
Posted May 04, 2026 - 12:59 CEST
This incident affected: Payment Gateway Services.